By accessing or using this website, you agree to the terms and conditions outlined below. Lunar Packaging reserves the right to amend these terms at any time without prior notice. Users are encouraged to review this page regularly to stay updated. All rights to the literature, content, and materials used in the manufacturing of custom boxes remain the exclusive property of Lunar Packaging.

Copyright Notice

All content available on this website, collectively referred to as “Website Contents,” is the sole property of Lunar Packaging and its third-party service providers. Unauthorized copying, storing, republishing, modifying, or distributing of Website Contents without prior written consent is strictly prohibited.

User Conduct

Users are fully responsible for the accuracy, quality, and integrity of any content they transmit through the website. Lunar Packaging does not assume liability for user-generated content. We reserve the right to remove any content deemed objectionable, misleading, or inappropriate at our sole discretion.

Liability and Indemnification

By using our website or services, users agree to indemnify and hold harmless Lunar Packaging, its representatives, and affiliates from any damages, claims, or liabilities arising from misuse of the website or issues related to printed products ordered by customers.

Refund and Order Cancellation Policy

Refunds are not provided; however, defective products may be reprinted under specific conditions. Clients must notify us of defects within 3 working days and provide digital proof. Lunar Packaging will determine whether the defect is our responsibility. For reprints, the entire order must be returned within 7 working days.

Order cancellations requested within 4 hours of proof approval will incur a 5% cancellation fee. Cancellations requested after the order has been processed are not eligible for refunds.

Order Placement, Payment, and Cancellations

• Orders are processed only after full payment has been received.
• Approval of electronic proofs authorizes us to begin production.
• Cancellations requested within 4 hours of proof approval are subject to a 5% fee.
• No refund or cancellation is guaranteed after the order has moved beyond this timeframe.

Sales Tax Policy

Sales tax will be charged on all orders unless a valid tax-exemption certificate is provided at the time of order placement.

Artwork and File Submission

Clients must submit artwork in CMYK format with a resolution of at least 300 dpi. Lunar Packaging is not responsible for color variations resulting from file conversion. Clients must ensure artwork is print-ready and that they have the necessary ownership rights or written consent for all submitted materials.

Proofs and Color Accuracy

Customers must carefully review and approve proofs prior to printing. Lunar Packaging will not be liable for delays caused by late proof approvals. Clients are responsible for verifying proofs against the original file for accuracy. While we strive for consistency, exact color accuracy cannot be guaranteed due to technical limitations in the printing process.

Changes to Website and Terms

Lunar Packaging reserves the right to modify, update, or remove any portion of the website or these Terms and Conditions at any time. Such revisions take effect immediately upon posting. Continued use of the website constitutes acceptance of the updated terms.

Contact Us

For any questions or clarifications regarding these Terms and Conditions, please contact our support team:

Email:
Live Chat: Available through our website