Terms and Conditions

By using this website, you agree to the terms and conditions outlined below. Lunar Packaging reserves the right to make amendments to these terms without prior notice. It is advisable to check this page regularly for updates. Lunar Packaging holds all rights to literature and materials used in manufacturing custom boxes.

Copyright Notice

All content on the website, collectively referred to as “Our Website Contents,” is the sole property of Lunar Packaging and third-party service providers. Unauthorized copying, storing, republishing, modifying, or distributing of our website contents without written consent is strictly prohibited.

User’s Conduct on Lunar Packaging

Users are accountable for content they transmit through the website. Lunar Packaging is not liable for user-generated content’s accuracy, quality, or integrity. The website has the right to remove objectionable content at its discretion.

Rules of Liability and Indemnification

Users agree to indemnify and protect Lunar Packaging, its representatives, and affiliates against damages and claims arising from wrongful acts or issues related to printed products ordered by customers.

Refund and Order Cancellation Policy

Refunds are not issued; instead, defective products may be reprinted. Clients must report defects within 3 working days, providing digital proof. Lunar Packaging will determine responsibility for defects. Clients are responsible for the return of the entire order within seven working days for a reprint. Order cancellation within 4 hours of proof approval incurs a 5% fee. No refund is guaranteed beyond 24 hours.

Terms and Conditions for Order Placement, Payment, and Cancellations

Orders are processed upon full payment. Approval of the electronic proof initiates printing. Cancellation within 4 hours incurs a 5% fee. No refund is guaranteed beyond 24 hours.

Sales Tax Policy

Sales tax is charged on all orders. Tax-exempt clients must provide a tax exemption certificate during order placement.

Terms of Artwork/Files Submission

Clients must submit artwork in CMYK format with a resolution of at least 300 dpi. Lunar Packaging is not responsible for color changes due to file conversion. Clients must provide accurate print-ready artwork and hold ownership or written consent for submitted materials.

Proofs and Color Accuracy

Customers must approve proofs before printing. Lunar Packaging is not responsible for delays due to proof approval. Customers are responsible for checking proofs against the original file for accuracy. Color accuracy is not guaranteed due to inherent limitations in printing methods.

Changes to our Website and Terms and Conditions

Lunar Packaging reserves the right to change any portion of the website or terms and conditions at any time. Revisions are effective immediately upon posting. Continued use of the website indicates agreement with the updated terms.

For any questions or clarifications about these terms and conditions, please contact us via our online chat support or email us at .

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