Privacy Policy

At Lunar Packaging, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order. We collect and use personal information primarily to process and fulfill orders, arrange shipping, provide customer support, communicate with you, improve our website and services, and meet applicable legal and regulatory requirements.

We do not sell your personal information. We may disclose information to trusted service providers and other parties when necessary to provide our services, process transactions, fulfill orders, prevent fraud, maintain website security, or comply with applicable laws, as described in this Privacy Policy.

Legal Age for Website Usage

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we see that personal information from a child under 13 has been collected, we will take reasonable steps to delete it from our records.

Personal Data Collection

When you use our website, contact us, or place an order, we may collect certain personal and technical information necessary to provide our products and services. The information we may collect includes:

• Contact Information: Name, email address, billing address, shipping address, and phone number.
• Order and Shipping Information: Order details, products purchased, product quantities, shipping destination, delivery instructions, tracking information, shipment status, and other information necessary to process and fulfill your order.
• Payment Information: Billing information, payment method, transaction details, and other information necessary to process payments. Payment information may be processed by third-party payment providers.
• Technical and Non Personal Information: IP address, device information, browser type and settings, operating system, referring website, website usage activity, and interactions with our website.
• User Information: Purchase history, preferences, communications with us, and other information you choose to provide.

Why and How We Use Data

We may use the personal information we collect for the following purposes:

• Processing, managing, and fulfilling customer orders
• Providing products, services, and customer support
• Processing payments and related transactions
• Arranging shipping and delivery of orders
• Communicating with customers about orders, services, inquiries, and updates
• Sending information about products and services where permitted by law and in accordance with your communication preferences
• Improving our website, products, services, and customer experience
• Detecting and preventing fraud, abuse, unauthorized activity, and security threats
• Troubleshooting technical issues and maintaining website functionality
• Complying with applicable legal, regulatory, and contractual requirements

Sharing of Personal Data

We may share personal information with trusted third parties when necessary to provide our products and services or for the purposes described in this Privacy Policy. These parties may include:

• Shipping and Logistics Providers: Carriers and logistics providers used to process and deliver orders, such as UPS, FedEx, DHL, or other applicable providers.
• Payment Processors: Payment service providers such as Stripe, PayPal, or other applicable payment providers.
• Service Providers: Companies that provide website hosting, technology, analytics, customer support, communication, or other business-related services on our behalf.
• Professional Advisors: Legal, accounting, insurance, and other professional advisors where reasonably necessary.
• Legal and Regulatory Authorities: Government agencies, courts, regulators, law enforcement, or other parties when disclosure is required or permitted by applicable law.

We do not sell your personal information to third parties.

Duration of Retaining Personal Data

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, maintain security, and comply with applicable legal and regulatory requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our applicable data-retention practices.

Cookies Policy

We may use cookies and similar technologies to support website functionality, understand website traffic and usage, remember user preferences, and improve the overall user experience.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.

Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Object to or restrict certain types of processing, where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is collected and used

To exercise an applicable privacy right or ask a privacy-related question, please contact us using the contact information provided on our website. We may need to verify your identity before completing certain requests.

Security of Personal Data

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Payment transactions are processed through third-party payment providers that maintain appropriate security measures for payment processing. Where applicable, we do not store full credit card numbers on our own servers.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or applicable legal requirements.

Any changes will become effective when the updated Privacy Policy is posted on this page, unless otherwise stated. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

Contact Us

For any questions or clarifications regarding this privacy policy, please contact our support team:

• Email: info@lunarpackaging.com
• Phone: +1 (888) 884-5528
• Address: 30 N, Gould Street, Suite R, Sheridan, WY 82801, USA
• Live Chat: Available through our website