At Lunar Packaging, our products and services are meticulously crafted to align with customer instructions and guidelines. Here’s an overview of our refund and order policies:
Defective or Incorrect Orders:
If you discover any defects in the product or if the delivered boxes do not match your ordered specifications, kindly notify us within 3 working days of receiving the order. While we do not issue a credit or refund, you have the option to request a reprint of the entire order. The reprint is contingent upon our team’s determination of the defect or faults with the delivery.
Provide digital proof of the defect, and our experts will assess whether the issue stems from our side or is due to client misinformation. If the fault lies with us, we will reprint the original order. However, if it’s on the client’s side, all reprinting expenses will be borne by the client. To avail of this entitlement, the entire order must be returned within seven working days of order delivery.
Order Cancellation:
Once the proof is approved, printing jobs are forwarded to the press department. You have a 4-hour window to cancel your order after proof approval, with a 5% cancellation fee applied to the total order cost. Inform us of order cancellations within 12 to 24 hours. If an order is canceled after processing in the press, there will be no refund.
For any inquiries about our refund, order cancellation, or shipping policies, contact us through our online chat support or email us at . Our sales and customer care representatives are here to assist you.