At Lunar Packaging, our products and services are carefully crafted according to customer instructions and approved specifications. Below is an overview of our refund and cancellation policies.
If you discover any defects in the product or if the delivered boxes do not match your approved specifications, kindly notify us within 3 working days of receiving the order. While we do not issue monetary refunds, you have the option to request a reprint of the entire order.
To process your claim, please provide digital proof of the defect. Our experts will carefully review whether the issue occurred during our production process or from client-provided information. If the fault is confirmed on our side, we will reprint the order at no cost. If the issue is due to client error, all reprinting expenses will be borne by the client. To qualify for a reprint, the entire order must be returned within seven working days of delivery.
Once proof is approved, printing jobs are immediately forwarded to the press department. Customers have a 4-hour window to cancel their order after proof approval. A 5% cancellation fee will apply to the total order cost.
Please inform us of order cancellations within 12 to 24 hours. If the order has already been processed in the press, cancellations will not be possible and no refund will be issued.
For questions regarding refunds or cancellations, you may contact us via our online chat support or email us at info@lunarpackaging.com.
