If your question is not answered here, please contact us.
Frequently Asked Questions
Can I get a quick quote for my order?
Absolutely! Use our short get a quote form or start a live chat and talk to our customer representative right away.
How long does production take?
Production typically takes 10-12 business days, depending on order quantity. After confirmation, you’ll receive an estimated “in hands” date for your boxes.
What types of packaging products do you offer?
We have an extensive range of packaging products, including custom boxes, pillow boxes, mailer boxes, retail packaging, and more.
Which shipping couriers do you use?
We primarily use FedEx and DHL for shipping. UPS and other couriers are available based on customer demand.
Which shipping couriers do you use?
We primarily use FedEx and DHL for shipping. UPS and other couriers are available based on customer demand.
How long will it take to receive my package?
Our standard shipping time is 3-4 business days. Please note that we are not responsible for delays caused by natural disasters, extreme weather, or flight delays.
How do I track my order?
Easily track your order live on FedEx and DHL websites using the provided tracking ID, given to customers before product dispatch.
How can I reach out with questions?
Feel free to contact us via email at info@lunarpackaging.com, call us at (307) 226-6543, or use the contact form or live chat on our website. We’re here to assist you!
